Buyers answered. Account health protected.
Buyer messages handled 24/7 - weekends included - returns and claims resolved, and account health checked daily so small problems never become suspensions.
What we handle
This rating reflects your adherence to Amazon’s selling policies.
- Buyer messages handled 24/7, including weekends
- Returns, refunds and replacement requests
- A-to-Z Guarantee claims and chargebacks
- Daily account health and policy-compliance checks
- Listing and policy issue resolution with Seller Support
- Negative feedback removal requests
- Review and feedback monitoring
The process
Monitor daily
Buyer messages, account health, performance notifications and listing issues.
Respond
Clear, professional replies that follow Amazon’s communication policies.
Resolve
Cases opened with Seller Support and followed through.
Report
Account health and any open issues included in your weekly report.
Included in Full Account Management
Customer service is part of Full Account Management - one flat monthly fee for advertising, listings, inventory and customer service, based on your monthly Amazon sales. No commission, no contracts.
Frequently asked questions
How quickly are buyer messages answered?
Customer service runs 24/7, including weekends, so messages are always answered well within Amazon’s 24-hour window.
Can you remove negative feedback?
Yes, where Amazon allows it. Negative seller feedback that breaks Amazon’s guidelines - or relates to an FBA delivery issue Amazon is responsible for - can be removed on request, and we handle those requests for you. Genuine product reviews can’t be removed, but we monitor them and feed recurring complaints back to you.
Is customer service sold separately?
It’s included in full account management.
Find out where your account can grow.
Book a 30-minute call and get a free written audit: where ad spend is being wasted, which listings are underperforming, and what to fix first.
Book your free auditNo contracts. No obligation. The audit is yours to keep.